AI has entered nearly every aspect of work and personal life in the last year. Its impact on business is still uncertain, but one thing that is certain is that companies that adapt to new technology are far more likely to thrive than those that don’t. When looking at HR policies around AI technology, what is included will vary by organization. However, there are a few issues that should be covered:
What AI produces can be inaccurate, and it may not sound like something produced by someone within your organization, let alone, a person. Staff must check the work produced and make the necessary changes to ensure the information is accurate. Additionally, AI tools have been found to have a clear bias in the output produced, regardless of the tool used. As credit unions work with diverse communities, it is important to recognize what comes from AI may not reflect that diversity in the same way your credit union wishes to present information. Human reviews are critical to ensure the work reflects how you engage with your members and community.
AI uses the information it is given by everyone using it to produce the output. Any information about your company that goes into it can be used to produce responses to anyone else using it. It is important to establish guidelines and rules around what can go into the AI tool to prevent sharing internal organizational information.
Not all AI tools are created equal, with different levels of security, and different purposes. AI is also likely already running in some of the tech you use in daily operations. Establish guidelines and parameters that keep your credit union safe, while allowing your team the efficiency of AI assistance. This may include looking at what each team currently uses and how AI could be most beneficial to their role, which will help you know which additional tools could meet their needs and any safety concerns. Then set up a structure for use, oversight, and review of the output. AI provides opportunities for everyone to work more effectively and efficiently. However, it comes with risks. Finding the middle ground that gives your team tools to do their job, while protecting your credit union, will help you thrive as this technology evolves and advances.
Get more information on the legal, ethical, and compliance risks of AI during HR Compliance Certification School with CU Doctor July 22-25. The session on AI policy creation and evaluation will offer the opportunity to evaluate your current policies or build one that accounts for privacy, ethics, DEI mandates, anti-discrimination, and more.